How CAG and Azure’s Model Router create a recommended architecture for modern ITSM, ticket orchestration, and automated support workflows.

A deep dive into the architecture pattern that dominated AI agent deployments in 2025: one immutable agent binary, externalized context, and proximity-based execution.

After two decades debugging production systems across defense, healthcare, financial services, and gaming, I've learned that "it works most of the time" isn't good enough. Here's how to make LLM-driven skills behave.

Each decade replaces friction with abstraction. AI is no different. This is not a bubble; it’s the next architectural leap.

Over the past few months, I’ve led the design and development of a Proof of Concept (PoC) engagement co-sponsored by Microsoft and a trusted enterprise client.