How CAG and Azure’s Model Router create a recommended architecture for modern ITSM, ticket orchestration, and automated support workflows.

A deep dive into the architecture pattern that dominated AI agent deployments in 2025: one immutable agent binary, externalized context, and proximity-based execution.

After two decades debugging production systems across defense, healthcare, financial services, and gaming, I've learned that "it works most of the time" isn't good enough. Here's how to make LLM-driven skills behave.

Each decade replaces friction with abstraction. AI is no different. This is not a bubble; it’s the next architectural leap.

Exploring how Azure Communication Services, Azure AI Voice Live, and an orchestration layer built on FastAPI can reshape operations at scale.